Education

Human Computer Interaction/Design, MS – Indiana University, Bloomington

• Expected Graduation: 2011
• GPA: 4.0

Informatics, BS – Indiana University, Bloomington

• Graduated with Distinction May 2009
• Minor in Psychology
• GPA:  3.6   -    Major GPA: 4.0

Research and Instructional Experience

Indiana University -  Research Assistant
Bloomington, IN, 2011 – Present

• CreativeIT, Dr. Shaowen Bardzell/Dr. Jeffrey Bardzell, Spring 2011 -present

Indiana University -  Student Researcher
Bloomington, IN 2009 – 2010

• Intimate Artifacts, Dr. Shaowen Bardzell/Dr. Jeffrey Bardzell, Spring 2010 – present
• CreativeIT, Dr. Shaowen Bardzell/Dr. Jeffrey Bardzell, Fall 2009 -present
• Design Challenge Based Learning, Dr. Eli Blevis, Spring 2010 – Spring 2011

Indiana University -  Associate Instructor
Bloomington, IN 2009 – 2010

• i543 – Interaction Design Methods, Dr. Shaowen Bardzell, Fall 2010
• i300 – Introduction to Human Computer Interaction, Dr. Martin Siegel, Spring 2010
• i300 – Introduction to Human Computer Interaction, Dr. Eli Blevis, Fall 2009

Honors & Awards

• NSF Graduate Research Fellowship, 2011
• Kauffman Scholarship for Blur Conference, 2011
• WISP Women in Science Research Conference, First Place – Undergraduate Math and Technology Research Poster, 2009
• Multidisciplinary Research Opportunities for Women grant, 2008
• Google Workshop for Women Engineers, 2008

Community & Leadership Activities

• Graduate Informatics Student Association, Institutional Voice Chair, 2010-2011
• Women in Computing, Communications Chair, 2009-2011
• HCI Connect, Co-chair, 2009
• Informatics Summer Camp, Daytime Councilor, 2009
• Indiana University Scholarship Advisory Committee, Member, 2008-2009
• Bloomington Startup Weekend, Founder/Food Coordinator, 2008
• Kennedy Heights Montessori Center, Web Design Volunteer, 2007
• Indiana University Residential Services Ambassador, 2006
• Indiana University Informatics Club, 2005-2006

Professional Experience

Oracle -  Interaction Design Intern
San Francisco, CA, 2010

• Evaluated desktop and iPad interface components for compatibility issues
• Redesigned and implemented the internal team website for group collaboration
• Redesigned the Human Resources Manager dashboard as a native application for the iPad

Cincinnati Bell Technology Solutions/TEKSystems – Voice Desk Support
Cincinnati, OH, 2006 – 2009

• Created storyboards, wrote training script, photographed, and designed a customer-training program for the Avaya One-X phone system.
• Answered customer support calls and helped solve issues with commercial phone systems.
• Updated and verified customer information in the call center database of over 10,000 records, increasing the company’s billing efficiency.
• Assisted in updating company procedures with the introduction of new managed system type.

Skills

User Research: Personas, Surveys, Questionnaires, Contextual Inquiry, Ethnography, Cultural Probes, Diary Studies, Focus Groups, Interviews, User Testing Methods,

Design: Low-Fidelity Prototype, High-Fidelity Prototype, Storyboards, Affinity Diagrams, Sketching, Typography, Visual Design Principles,

Tools: MS Office Suite, MS SharePoint, MS Visio, OmniGraffle, HP Service Desk, iLife Suite, iWork Suite, Adobe Fireworks, Adobe Illustrator, Adobe Dreamweaver, Adobe Photoshop, Adobe InDesign, SPSS
Languages: (X)HTML, CSS, XML, Perl, C

Association Membership